Terms and conditions

Effective date: Aug-1-2025
Owner: Chan Myae Lin Latt
Business Address: 1422 Pineview Drive, Raleigh, NC, 27606

By purchasing, scheduling, or participating in any coaching services, programs, or offerings provided by Chan Myae Lin Latt, you agree to the following terms and conditions:

The services offered are coaching services for personal development, self-awareness, and inner peace.
I am not a licensed therapist, counselor, or medical professional, and I do not provide diagnosis, treatment, or medical advice. Coaching is not a substitute for professional mental health or medical care. If you are experiencing mental health challenges or crises, please consult a licensed mental health professional or call 911.

1. Nature of Services

By engaging with my services, you agree that:

  • You are mentally and emotionally stable enough to participate in coaching.

  • You take full responsibility for your own decisions, actions, and results before, during, and after our work together.

  • You understand that results vary and depend on your personal commitment and willingness to engage.

2. Client Responsibility

3. Payment & Refund Policy

All sessions, programs, and services must be paid in full before the coaching begins, unless otherwise stated in a custom agreement.

There are no refunds once a session or package has been purchased.
If you cancel or miss a session, that time is forfeited unless rescheduled with at least 24 hours’ notice, subject to availability.

4. Coach’s Right to Terminate

I reserve the right to terminate our coaching relationship at any time if I determine that the coaching container is no longer aligned, safe, or productive. This includes, but is not limited to, situations where:

  • The client displays disrespectful, manipulative, or disruptive behavior

  • The client consistently avoids responsibility for their actions, choices, or emotional responses

  • The client is unresponsive, disengaged, or repeatedly fails to participate in a timely and openhearted manner

  • The client resists support in a way that makes meaningful transformation impossible

  • The coaching dynamic becomes emotionally or energetically unsustainable for me to hold

My coaching work is for those who are ready to go deep, take ownership of their growth, and show up with sincerity and openness. If I feel that we are not a fit for any reason, I may cancel our remaining sessions and no refunds will be issued.

4. Confidentiality

While coaching is not therapy and therefore not legally bound by HIPAA, I will treat all personal information shared in sessions with strict confidentiality, unless:

  • You disclose intent to harm yourself or others.

  • I am legally required to report certain information.

Group sessions, workshops, or community settings are not confidential spaces—please use discretion.

From time to time, I may share screenshots or paraphrased excerpts of client wins, breakthroughs, or progress messages (such as texts or emails) for educational or inspirational purposes on social media or marketing content.
Your name, identity, and any personally identifying details will always be removed or anonymized.

If you do not consent to this, you may request in writing that your experiences not be shared, even anonymously.

6. Intellectual Property

All content, tools, worksheets, session materials, recordings, and proprietary frameworks shared in our work together are the intellectual property of Chan Myae Lin Latt.
They may not be shared, copied, or distributed without explicit written permission.

7. Limitation of Liability

To the fullest extent allowed by law, I disclaim all warranties and guarantees.
You agree that under no circumstances shall I be liable to you or any third party for any damages or losses resulting from your participation in coaching, including but not limited to indirect, incidental, or consequential damages.

8. Legal Jurisdiction

These terms are governed by the laws of the State of North Carolina, United States.
Any disputes arising under these terms shall be resolved through binding arbitration in Raleigh, North Carolina, and you waive your right to a jury trial.

9. Changes to Terms

These Terms & Conditions may be updated at any time. Continued use of services after changes are made constitutes your acceptance of the new terms.